Terms & Conditions

1. ABOUT US

Dial Us Back Travel provides travel planning and booking services for destinations including Kashmir, Kerala and Ladakh.

Contact Details

Dial Us Back Travel

Apple Street, Batapora

Hazratbal, Srinagar

Jammu & Kashmir, 190006

Phone / WhatsApp: +91 9796840001

Email: dialusback@gmail.com

2. TRAVEL QUOTATIONS

All quotations provided by Dial Us Back Travel are based on the information supplied by the traveller at the time of enquiry.

Prices may depend on factors including:

• Travel dates

• Number of travellers

• Hotel category

• Room occupancy

• Transport requirements

• Destination

• Trip duration

• Season

• Availability

• Selected activities and inclusions

A quotation does not guarantee availability until the required booking payment has been received and the relevant services have been confirmed.

Prices may change if availability, supplier rates, taxes or other travel-related costs change before booking confirmation.

3. PACKAGE PRICES

Any prices shown on our website as “Starting From”, “From” or similar are indicative starting prices only.

The final price may be higher depending on:

• Travel period

• Peak-season surcharges

• Hotel selection

• Room category

• Number of travellers

• Vehicle category

• Sightseeing requirements

• Meal plan

• Optional activities

• Special requests

The final confirmed quotation provided to the traveller will take priority over general prices displayed on the website.

4. BOOKING CONFIRMATION

A booking is considered confirmed only after:

The traveller accepts the final itinerary and quotation, and

The required advance or booking payment has been received, and

Dial Us Back Travel confirms the booking in writing.

Submitting an enquiry form or receiving a quotation does not by itself constitute a confirmed booking.

5. PAYMENT TERMS

Payment requirements may vary depending on the destination, travel dates, hotels and suppliers involved.

The applicable payment schedule will be communicated before booking confirmation.

Travellers are responsible for making all payments by the stated due dates.

Failure to make payment on time may result in:

• Cancellation of reservations

• Loss of availability

• Changes in price

• Cancellation charges imposed by suppliers

Any bank, card or payment gateway charges may be payable by the traveller unless otherwise stated.

6. CANCELLATIONS BY THE TRAVELLER

If a traveller wishes to cancel a confirmed booking, the cancellation request must be provided to Dial Us Back Travel in writing by email or WhatsApp.

Cancellation charges may depend on:

How close the cancellation is to the travel date

• Hotel cancellation policies

• Transport provider policies

• Activity or sightseeing bookings

• Peak-season restrictions

• Non-refundable supplier payments already made

Any applicable cancellation terms will be communicated as part of the booking confirmation or quotation.

Amounts already paid to non-refundable suppliers may not be recoverable.

7. REFUNDS

Where a refund is applicable, it will be calculated after deducting:

• Applicable cancellation charges

• Non-refundable supplier payments

• Bank or payment processing charges

• Any services already used or provided

Refund processing times may depend on hotels, transport companies, payment providers and other third-party suppliers.

Dial Us Back Travel cannot guarantee an immediate refund where funds must first be recovered from an external supplier.

8. CHANGES TO CONFIRMED BOOKINGS

If the traveller requests changes after confirmation, such as:

• Changing travel dates

• Changing hotels

• Changing destinations

• Adding or removing travellers

• Changing room category

• Changing vehicle category

• Extending or shortening the trip

the revised booking will be subject to availability and may result in additional charges.

Changes cannot be guaranteed once reservations have already been confirmed.

9. HOTELS AND ACCOMMODATION

Hotel categories, room types and facilities are subject to availability.

Check-in and check-out times are determined by each hotel.

Requests relating to:

• Early check-in

• Late check-out

• Room location

• Bed type

• Views

• Connecting rooms

• Specific floors

are subject to hotel availability and cannot be guaranteed unless specifically confirmed in writing.

Images shown on our website may be representative and may not show the exact room allocated to the traveller.

10. TRANSPORT

Transport arrangements will be provided according to the confirmed itinerary.

The exact vehicle may depend on:

• Group size

• Route

• Road conditions

• Vehicle availability

• Destination requirements

Travel times provided in itineraries are approximate and may change due to:

• Traffic

• Weather

• Road closures

• Security restrictions

• Local conditions

• Construction

• Tourist congestion

Drivers may adjust routes where necessary for safety or practical reasons.

11. SIGHTSEEING AND ACTIVITIES

Sightseeing and activities are subject to:

• Opening hours

• Weather

• Road conditions

• Government restrictions

• Local regulations

• Seasonal availability

• Operational conditions

Optional activities may require separate payment unless specifically listed as included.

Examples may include:

• Gondola rides

• Pony rides

• Boating

• Adventure activities

• Entry tickets

• Local transport

• Safari or wildlife activities

• Cultural performances

Travellers should check their final itinerary for confirmed inclusions.

12. WEATHER AND NATURAL CONDITIONS

Many destinations offered by Dial Us Back Travel are affected by changing weather and mountain conditions.

This is particularly relevant in destinations such as Kashmir and Ladakh.

Travel may be affected by:

• Snowfall

• Heavy rain

• Landslides

• Road closures

• Flooding

• Reduced visibility

• Flight delays

• Extreme temperatures

• Local authority restrictions

Dial Us Back Travel cannot guarantee weather conditions or uninterrupted access to all destinations.

Where possible, reasonable alternative arrangements may be suggested.

Additional costs resulting from unexpected weather or road disruption may be payable by the traveller unless otherwise agreed.

13. HIGH-ALTITUDE TRAVEL

Certain destinations, particularly Ladakh, involve travel at high altitude.

Travellers are responsible for considering whether high-altitude travel is appropriate for them.

Itineraries may include time for acclimatisation, but individual responses to altitude vary.

Travellers should seek appropriate medical advice before travelling where necessary.

Dial Us Back Travel does not provide medical advice and cannot guarantee that a traveller will not experience altitude-related symptoms.

14. HEALTH AND FITNESS

Travellers are responsible for ensuring that they are physically capable of participating in their selected itinerary and activities.

Any medical condition, mobility limitation or requirement that may affect travel arrangements should be disclosed before booking so that suitable arrangements can be discussed where possible.

15. TRAVEL INSURANCE

We strongly recommend that travellers obtain suitable travel insurance.

Travel insurance may help cover circumstances including:

• Medical emergencies

• Trip cancellation

• Trip interruption

• Lost baggage

• Flight disruption

• Accidents

• Unexpected travel expenses

Travellers are responsible for checking whether their insurance provides appropriate coverage for their trip and activities.

16. IDENTIFICATION AND TRAVEL DOCUMENTS

Travellers are responsible for carrying all required identification and travel documents.

This may include:

• Government-issued identification

• Passport where applicable

• Visa where applicable

• Permits

• Air or train tickets

• Other required documentation

Dial Us Back Travel is not responsible for losses caused by travellers failing to carry required documents.

17. PERMITS

Some destinations or routes may require permits or identification checks.

Where permit assistance is included, travellers must provide accurate information and valid documents within the required timeframe.

Permit approval remains subject to applicable authorities and regulations.

18. FLIGHTS AND TRAIN TICKETS

Flights and train tickets are not included unless specifically stated in the confirmed quotation.

Where Dial Us Back Travel assists with booking flights or trains, the terms and conditions of the airline, railway or booking provider will also apply.

Changes, cancellations, delays and refunds are subject to the relevant carrier's policies.

19. THIRD-PARTY SERVICE PROVIDERS

Dial Us Back Travel may arrange services provided by independent third parties, including:

• Hotels

• Resorts

• Houseboats

• Drivers

• Transport operators

• Airlines

• Railways

• Activity providers

• Local guides

• Restaurants

These providers operate independently.

While we aim to work with suitable service providers, Dial Us Back Travel cannot control every action, delay or operational decision made by third-party suppliers.

20. FORCE MAJEURE

Dial Us Back Travel will not be responsible for failure or delay in providing services caused by events beyond reasonable control.

These may include:

• Natural disasters

• Extreme weather

• Flooding

• Earthquakes

• Landslides

• Road closures

• War

• Civil disturbance

• Government restrictions

• Strikes

• Transport disruption

• Epidemics or pandemics

• Security incidents

• Other unforeseen events

Where possible, we will assist with reasonable alternative arrangements.

Any additional costs resulting from such events may be payable by the traveller.

21. ITINERARY CHANGES

We may need to modify an itinerary where necessary due to:

• Weather

• Road conditions

• Safety concerns

• Government instructions

• Hotel availability

• Operational problems

• Local restrictions

Where changes are required, we will attempt to provide a reasonable alternative wherever possible.

22. TRAVELLER CONDUCT

Travellers are expected to behave respectfully towards:

• Drivers

• Hotel staff

• Guides

• Local communities

• Other travellers

Dial Us Back Travel reserves the right to refuse further assistance where a traveller engages in abusive, threatening, illegal or seriously disruptive behaviour.

No refund may be available for services lost due to such behaviour.

23. DAMAGE TO PROPERTY

Travellers are responsible for any damage they cause to:

• Hotels

• Vehicles

• Houseboats

• Equipment

• Other third-party property

Any charges imposed by the relevant service provider may be payable directly by the traveller.

24. BAGGAGE AND PERSONAL BELONGINGS

Travellers are responsible for their baggage, cash, identification, electronics and personal belongings.

Dial Us Back Travel is not responsible for items that are lost, stolen, forgotten or damaged during travel unless liability is required by applicable law.

25. WEBSITE INFORMATION

We aim to keep the information on our website accurate and current.

However:

• Destination information may change

• Hotel availability may change

• Prices may change

• Travel rules may change

• Images may be illustrative

Seasonal experiences may not always be available

Website content should therefore be treated as general information unless confirmed in a personalised quotation.

26. WEBSITE IMAGES

Images used on the Dial Us Back Travel website are intended to illustrate destinations, experiences and travel styles.

Actual:

• Weather

• Scenery

• Hotel rooms

• Vehicle models

• Seasonal conditions

• Crowd levels

may differ from photographs displayed online.

27. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of the Dial Us Back Travel website, including:

• Text

• Branding

• Design

• Graphics

• Original photographs

• Logos

may not be reproduced, republished or used commercially without permission.

Third-party trademarks and content remain the property of their respective owners.

28. PERSONAL INFORMATION

Personal information provided during enquiries or bookings may be used to:

• Respond to enquiries

• Prepare quotations

• Make travel reservations

• Communicate about bookings

• Coordinate with travel suppliers

• Provide customer support

Please refer to our Privacy Policy for additional information about how personal information is handled.

29. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Dial Us Back Travel will not be responsible for indirect or consequential losses caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded.

30. COMPLAINTS

If you experience an issue during your trip, please contact us as soon as reasonably possible so that we have an opportunity to assist.

Phone / WhatsApp

+91 9796840001

Email

dialusback@gmail.com

Where practical, issues should be reported during the trip rather than only after travel has ended.

31. GOVERNING LAW

These Terms & Conditions are intended to be governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the appropriate courts in Jammu & Kashmir, subject to applicable law.

32. CHANGES TO THESE TERMS

Dial Us Back Travel may update these Terms & Conditions from time to time.

The latest version will be published on our website with the updated effective date.

Bookings already confirmed may remain subject to the terms applicable at the time of confirmation unless otherwise required by law.