Privacy Policy

1. ABOUT US

Dial Us Back Travel

Apple Street, Batapora Hazratbal, Srinagar Jammu & Kashmir, 190006

Phone / WhatsApp: +91 9796840001 Email: dialusback@gmail.com

We provide travel planning, quotations and booking assistance for destinations including Kashmir, Kerala and Ladakh.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information such as:

• Your name
• Phone number
• WhatsApp number
• Email address
• Travel dates
• Destination preferences
• Number of travellers
• Trip duration
• Hotel preferences
• Budget preferences
• Special travel requests
• Messages or information you send to us

If you make a booking, additional information may be required to arrange travel services.

This can include:

• Government identification details
• Passport details where applicable
• Date of birth
• Traveller names
• Rooming information
• Pickup and drop-off details
• Flight or train information
• Permit-related information

We aim to collect only information reasonably necessary to provide the requested service.

3. HOW WE COLLECT INFORMATION

We may collect information when you:

• Submit a form on our website
• Contact us by phone
• Message us on WhatsApp
• Send us an email
• Request a quotation
• Confirm a booking
• Provide information for hotels, transport or permits
• Interact with our website

We may also receive information from another traveller in your group where they are arranging the booking on your behalf.

4. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to enquiries
• Prepare travel quotations
• Design customised itineraries
• Confirm hotels and accommodation
• Arrange transport
• Coordinate sightseeing
• Arrange permits where required
• Communicate booking updates
• Provide support before and during travel
• Process booking-related requests
• Resolve customer service issues
• Maintain booking and transaction records
• Improve our website and services
• Comply with legal or regulatory requirements

We do not intend to use personal information for purposes unrelated to your travel enquiry or our legitimate business operations without an appropriate basis.

5. TRAVEL ENQUIRIES

When you submit a travel enquiry, we may use the information you provide to contact you about your requested trip.

For example, if you submit:

• Your name
• Phone number
• Destination
• Travel dates
• Number of travellers

our team may contact you by phone, WhatsApp or email to discuss an itinerary or quotation.

Submitting an enquiry does not itself create a confirmed booking.

6. WHATSAPP COMMUNICATION

If you communicate with Dial Us Back Travel through WhatsApp, information exchanged through that service may also be handled according to WhatsApp's own privacy terms.

We may use WhatsApp for:

• Responding to enquiries
• Sending itineraries
• Providing quotations
• Confirming booking information
• Sharing travel updates
• Customer support

You should avoid sending unnecessary sensitive information through messaging services.

7. BOOKING INFORMATION

When you confirm a booking, some personal information may need to be shared with travel service providers.

This may include:

• Hotels
• Resorts
• Houseboats
• Transport operators
• Drivers
• Tour operators
• Activity providers
• Airlines
• Railway providers
• Local authorities or permit-processing entities

We share only information reasonably required for arranging or delivering the requested travel service.

8. IDENTITY DOCUMENTS

Some destinations or services may require identification documents.

Where necessary, we may request information or copies of documents such as:

• Government-issued ID
• Passport
• Visa details
• Photographs
• Other permit-related documentation

This information may be used only for legitimate booking, identification, permit or travel-related purposes.

Travellers should avoid sending documents unless they are required for the booking.

9. PAYMENT INFORMATION

Payments may be made through bank transfer, payment gateway, card provider or another agreed payment method.

Where a third-party payment service is used, payment information may be processed directly by that provider.

Dial Us Back Travel may retain transaction details such as:

• Amount paid
• Payment date
• Transaction reference
• Booking reference

We do not need to retain full payment card details where those are processed by an independent payment provider.

10. HOW WE MAY SHARE INFORMATION

We may share personal information where necessary with:

• Hotels and accommodation providers
• Transport providers
• Drivers
• Tour operators
• Activity providers
• Travel suppliers
• Payment providers
• Technology service providers
• Government authorities where required
• Professional advisers where appropriate

We do not share personal information merely for unrelated third-party advertising purposes.

11. INTERNATIONAL OR INTER-STATE TRAVEL SUPPLIERS

Travel arrangements may involve service providers located outside Jammu & Kashmir or elsewhere in India.

For example, Kerala travel services may involve providers based in Kerala and Ladakh services may involve suppliers based in Ladakh.

Information necessary to complete a booking may therefore be shared with providers in the destination where your trip takes place.

12. WEBSITE DATA

When you visit our website, certain technical information may be collected automatically.

This can include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate visit time
• Referral source
• General website interaction information

This information may be used to understand website performance, diagnose technical issues and improve the user experience.

13. COOKIES

Our website may use cookies or similar technologies.

Cookies can help with:

• Website functionality
• Remembering user preferences
• Understanding website traffic
• Analytics
• Improving website performance

Some third-party tools used on the website may also place cookies.

You can usually control or disable cookies through your browser settings.

Disabling certain cookies may affect website functionality.

14. WEBSITE ANALYTICS

We may use analytics tools to understand how visitors use our website.

Analytics information may include:

• Pages visited
• Time spent on pages
• Device information
• Traffic sources
• General location information
• Website actions

This information is generally used to improve website performance and marketing effectiveness.

If third-party analytics tools are used, their own privacy policies may also apply.

15. ADVERTISING AND MARKETING

We may use website analytics or advertising tools to understand how users discover Dial Us Back Travel.

Where permitted, we may also contact previous enquirers or customers about relevant travel offers.

You may ask us to stop marketing communications at any time.

Transactional or booking-related messages may still be sent where necessary to provide services you requested.

16. CONTACT FORM DATA

Information submitted through our contact forms may be used to:

• Respond to your enquiry
• Prepare a travel quotation
• Contact you about your requested destination
• Understand your travel requirements
• Provide customer support

Please avoid submitting unnecessary sensitive personal information through general website forms.

17. CHILDREN'S INFORMATION

Our services may involve family bookings that include children.

Information relating to children should be provided by a parent, legal guardian or responsible adult arranging the trip.

We do not knowingly seek personal information directly from children through our website for independent travel enquiries.

18. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Provide travel services
• Maintain booking records
• Handle customer service matters
• Comply with tax, accounting or legal requirements
• Resolve disputes
• Maintain legitimate business records

Information that is no longer reasonably required may be deleted, anonymised or securely archived where appropriate.

19. DATA SECURITY

We take reasonable steps to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration

However, no method of electronic communication or internet storage can be guaranteed to be completely secure.

Travellers should also take care when sending personal documents through email or messaging services.

20. YOUR RESPONSIBILITY FOR ACCURATE INFORMATION

You are responsible for providing accurate information when making an enquiry or booking.

Incorrect information relating to:

• Names
• Dates of birth
• Identification documents
• Travel dates
• Flight information
• Hotel requirements

may affect bookings, permits or travel arrangements.

Please notify us promptly if information you previously provided changes.

21. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us to request correction of personal information we hold about you.

Where reasonably appropriate and legally permitted, you may also request information about the personal data we hold.

We may need to verify your identity before processing certain requests.

22. REQUESTING DELETION

You may ask us to delete personal information that is no longer required.

However, we may need to retain some information where necessary for:

• Legal obligations
• Accounting records
• Tax requirements
• Confirmed bookings
• Dispute resolution
• Fraud prevention
• Other legitimate business purposes

Where deletion is not possible, we may explain why information needs to be retained.

23. MARKETING PREFERENCES

If you no longer wish to receive promotional messages from Dial Us Back Travel, you may contact us and ask to opt out.

You can contact us through:

WhatsApp: +91 9796840001 Email: dialusback@gmail.com

Booking-related and service-related communications may still be sent when necessary.

24. THIRD-PARTY WEBSITES

Our website may contain links to external websites, including:

• Hotels
• Payment providers
• Airlines
• Social media platforms
• Maps
• Travel suppliers

Dial Us Back Travel does not control the privacy practices of third-party websites.

You should review their privacy policies before providing personal information directly to them.

25. SOCIAL MEDIA

If you interact with Dial Us Back Travel through social media, information may also be processed by the relevant social platform.

Their privacy policies apply independently from this Privacy Policy.

26. MAPS AND EMBEDDED SERVICES

Our website may use third-party services such as embedded maps, videos or social-media content.

These services may collect technical information when loaded or used.

The privacy policies of those third-party providers may apply.

27. PHOTOGRAPHS AND REVIEWS

We will not intentionally publish a customer's identifiable travel photograph, review or testimonial for promotional purposes without appropriate permission.

If a customer gives permission for content to be used, it may appear on:

• Our website
• Social media
• Promotional materials

You may contact us regarding previously authorised content if you have concerns about its continued use.

28. LEGAL DISCLOSURE

We may disclose personal information where reasonably required to:

• Comply with applicable law
• Respond to lawful government requests
• Protect our legal rights
• Investigate suspected fraud
• Protect the safety of travellers or others
• Enforce agreements

29. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in website technology
• Changes in legal requirements
• Changes in how personal information is handled

The updated policy will be published on our website with a revised Last Updated date.

30. CONTACT US ABOUT PRIVACY

If you have a question, correction request or concern relating to your personal information, contact:

Dial Us Back Travel

Apple Street, Batapora Hazratbal, Srinagar Jammu & Kashmir, 190006

Phone / WhatsApp: +91 9796840001 Email: dialusback@gmail.com